Open a ticket

This is a licensed server. You won't be able to log in from pirated clients.

The game itself is quite demanding, so for faster loading onto the server, we recommend installing the game on an SSD drive, if available.

• On Main, map wipes take place every Thursday at 5 p.m. Kyiv time
• On MONDAY, every Monday at 5 p.m.
• On TRIO, every Friday at 5 p.m.

Global wipes take place every 2 wipes. The exact time/date/type of wipes are:
• in the server description
• in the Discord section of your server
• on the website in your server's store by clicking “schedule”

Also, maps are wiped after monthly updates from the developers (every Thursday of the first week of the month at 9:00 p.m.), regardless of the last wipe date.

No access from Russia/Belarus and Kazakhstan is completely restricted, and access via VPN is also blocked.
(However, individuals residing in other countries may occasionally access the site; if detected, they will receive a lifetime ban.)

Points - are server points that affect your rating on the server. The more points you have, the greater your chance of receiving an automatic reward at the end of the vip, as well as becoming an active player in the Discord channel. Game points are an internal reward system for active players. They are awarded automatically for various actions on the server.

What gives points:

• Looting barrels • Killing other players

• Picking up drops or boxes • Farming resources (collecting wood, ore, etc.)

• Active construction • Shooting down helicopters, destroying tanks, and other combat actions...

What reduces points:

• Deaths from other players • Suicide • Other passive (afk) or negative actions

Note: The exact number of points for each action is not disclosed to avoid abuse and exploitation of the system.

There are several ways to submit a complaint about a player:

1. While on the server, press F7 and enter all the necessary information.
2. Create a complaint in Discord in the “contact-administration” channel.
3. Create a request on the website in the “Support” section.

Your balance may go into the red if you purchased items too quickly when the store was overloaded.
Contact support at any convenient time on the website or in Discord in the appropriate section, and explain the situation, immediately providing your SteamID or a link to your profile.

Once you have purchased the VIP service, it will be activated automatically immediately after purchase. No further action is required.

There are several ways to get coins for free:
• Enter the top 20 players for the current wipe +5-20 coins (rating in your server's store, calculated at the end of each vape)
• 6-hour session on the server +1 coin
• Every 2000 points + 1 coin
• First time joining the server +5 coins
• First time logging in to the site +5 coins

In the “Farm coins” section of the site:
• Email/Discord verification +30 coins
• Telegram verification +15 coins
• Joining Telegram +15 coins
• Boosting the server on Discord +20 coins and +1 every day (while boosts are active)
• Server tag in Discord nickname +30 coins and +1 every day (while tags are active)
(Please note that if you leave Discord/Telegram/unsubscribe from the bot, all coins received will be automatically deducted, and your balance may become negative. Re-subscribing will not compensate for the coins, only farming or replenishment will allow you to get out of the negative balance!)

After the funds have been debited, refresh the page. If you made a deposit directly in the game, close the menu and reopen it.
This problem most often occurs when depositing with a card, due to a delay on the part of the bank.
Don't worry, the coins will definitely arrive, but if not, please contact support!

If you accidentally purchased a product on the wrong server and have not yet used it, please contact support.

Promo codes can be published on Discord or Telegram channels, in our partners' videos, and for all newcomers, the promo code is displayed on the banner near the processors on RT. Also, videos are released weekly on the official TikTok and YouTube channels, with bookmarks on the servers, where the promo code is also available.

You can activate the promo code by typing it in the chat: /code ***

Through the console in the game:

Copy the connection details from the website - Open Rust → press F1 → paste the server connection details into the console → press Enter

Through search:

Open Rust → Start game → In the search bar, type → GUA → Select the Modified section → Select the desired server

HOW TO LOG IN? I DON'T UNDERSTAND

You are banned from the server you are trying to access. This ban is not global, so you will be able to access our other servers. The ban may be either from the game (sometimes the game may impose bans for 5-15 minutes) or for exceeding the player limit.

The error occurs if you try to log into the server using an old version of the game. To fix this, exit the game and check Steam for updates. Most likely, an update is already available and waiting to be downloaded. Once it is installed, you will be able to log into the server.

This error may occur in several cases:

1. After the update was released, you managed to update, but the server has not yet been updated. Most likely, we are already aware of the update, but we cannot update immediately. In order for the servers to work correctly, we need to wait for the update to be released on oxide (a mod that adds the ability to run plugins on the server), and its release usually takes 10 to 60 minutes after the main update.

2. Perhaps you are trying to access the server not from the usual client, but from the test client (Staging Branch). The test version always has a higher protocol than the usual one, which means that you will always see an error message about the need to update the server.

If you encounter connection problems not described in this section, please write to us in the “Support” section.

Or on our Discord channel - section: “contact-administration”

It is possible to purchase, but then the previous privilege will be removed, and a refund will not be possible!

Rules for obtaining a one-time VIP status based on a war veteran ID:

To do this, you need to create a ticket on the Support website and submit a verification request. After that, you will need to call the admin via video chat in Discord at the appointed time and show your ID to the camera (to prevent fraud).

After passing verification via video call on Discord, you will receive:

Maximum VIP privilege (one-time)

• for 6 months on any one server of your choice!

• Or distribution to two servers (of your choice) for 3 months on each;

If you purchase another VIP service with your own funds, the privilege will be automatically canceled without the possibility of renewal!

General conditions:

• The promotion is one-time for one person!

• Reissuance to another account is not possible, even if you lose access to your previous Steam profile!

• The VIP limit per certificate is 10 people.

All items purchased from the website, except for VIP services, are added to your shopping cart. To do this, type the command /store in the game and collect your purchased items!

If you buy an item in the game /shop, it will immediately go to your Inventory and will not go to your shopping cart.
(make sure you are logged in to the server with the same account you used to log in to the store)